Cancellations & Refunds
Cancellation Policy
Due to the nature of our business, we have a strict cancellation policy. Specialist Laser Clinics will provide you a courtesy reminder regarding your appointment date and time prior to your treatment either via email, phone. To be fair to all our clients and our staff, we ask all clients to respect our policy.
- A minimum of 24 hours’ notice is required for appointment rescheduling or cancellations. The 24-hour notice period begins from the scheduled start time of my appointment.
- If an appointment is cancelled or rescheduled within 24 hours of the appointment time, or the client fails to attend, a cancellation fee of 100% of the treatment cost will apply. If I have a pre-paid treatment on file, the session will be deducted from the balance.
Refund Policy
- If you pre-pay for treatments you will save an amount according to the pre-payment schedule.
- Specialist Skin & Laser Clinics has a “no refund” policy on purchases if you simply change your mind.
- All treatments and services are not transferrable to other treatments, other individuals or other clinics.
- Deposits paid for all skin and laser treatments, including cosmetic injectable are non-refundable.
- Refunds will be provided where required under the Australian Consumer Law.
Pre-paid Treatments
- If you prepay for treatments, you will save an amount according to the pre-payment schedule.
- All pre-paid treatments have a 12-month expiry, starting from the date of purchase.
- Pre-paid treatments are non-refundable and non-transferable to any other individual, except in extenuating circumstances. Such circumstances must be assessed and approved by management on a case-by-case basis. Supporting documentation is required for consideration, and management reserves the right to approve or deny requests at their discretion based on the evidence provided. Relocating to another area or moving away from the clinic is not considered an extenuating circumstance.
- You agree to these terms when purchasing pre-paid treatments.