Respect, Safety & Care

At Specialist Skin & Laser Clinics, we are committed to providing a safe, respectful and welcoming environment for our clients, team members and visitors.

Everyone who enters our clinics has the right to be treated with dignity, courtesy and respect. We ask that our clients extend the same consideration to our team.

We have zero tolerance for behaviour that threatens the physical or psychological health, safety or wellbeing of our team members, clients or other people within our clinics.

Our Behavioural Standards

When visiting or communicating with Specialist Skin & Laser Clinics, clients are expected to behave respectfully and appropriately towards our team members, other clients and visitors.

Unacceptable behaviour includes, but is not limited to:

• Bullying, intimidation or harassment;
• Threatening, aggressive or abusive behaviour;
• Physical violence or threats of violence;
• Discriminatory or offensive comments or behaviour;
• Sexual harassment or inappropriate sexual behaviour;
• Unwanted physical contact;
• Verbal abuse, swearing directed at a team member, or personal insults;
• Deliberately intimidating, humiliating or degrading a team member;
• Repeated unreasonable or aggressive demands;
• Damaging clinic property or the property of another person;
• Recording, photographing or filming team members or other clients without their consent; and
• Any other behaviour that may reasonably cause another person to feel unsafe, threatened, intimidated, humiliated or distressed.

These standards apply not only while attending our clinics, but also when communicating with our team by telephone, email, text message, social media, online platforms or any other form of communication.

Sexual Harassment

Sexual harassment and inappropriate sexual behaviour will not be tolerated at Specialist Skin & Laser Clinics.

Sexual harassment may include unwelcome conduct of a sexual nature that could reasonably be expected to make another person feel offended, humiliated or intimidated.

Examples may include:

• Unwelcome touching, hugging or other physical contact;
• Inappropriate staring or leering;
• Sexual comments, jokes, gestures or innuendo;
• Comments or intrusive questions about a team member's body, appearance, relationships or private life;
• Requests for sexual contact or sexual favours;
• Repeated or unwanted invitations of a personal or sexual nature;
• Showing or sending sexually explicit or inappropriate images or material;
• Indecent exposure;
• Inappropriate sexualised communication by telephone, email, text message, social media or online platforms; or
• Any other unwelcome conduct of a sexual nature.

Conduct that may constitute a criminal offence may be reported to the police or other appropriate authorities.

Our Right to Refuse or Cease Treatment

Our team members are entitled to feel safe while performing their work.

Specialist Skin & Laser Clinics reserves the right to immediately pause or cease a treatment, ask a person to leave the clinic, refuse to provide a treatment or service, cancel an appointment, or refuse future appointments where a person engages in unacceptable behaviour or where we reasonably consider there is a risk to the health, safety or wellbeing of our team members, clients or others.

Depending on the nature or seriousness of the conduct, a client may be prohibited from attending a particular clinic or any Specialist Skin & Laser Clinics location in the future.

Where there is an immediate threat to the safety of any person, security or emergency services may be contacted.

Respect Goes Both Ways

Our clients are equally entitled to be treated professionally, respectfully and courteously by our team.

If you have concerns about your experience at Specialist Skin & Laser Clinics, we encourage you to raise them with us through our appropriate feedback or complaints process. We welcome genuine feedback and complaints and will endeavour to address concerns professionally and respectfully.

Raising a genuine complaint or expressing dissatisfaction will not, by itself, be considered a breach of this Code of Conduct. However, clients are expected to communicate their concerns without engaging in abusive, threatening, discriminatory, harassing or otherwise inappropriate behaviour.

Working Together

A safe and respectful environment allows our team to focus on what matters most, providing professional care and a positive experience for our clients.

By attending an appointment, entering one of our clinics or communicating with Specialist Skin & Laser Clinics, we ask that you respect these behavioural standards.

We thank our clients for helping us maintain a safe, professional and welcoming environment for everyone.