Last updated: September 2026

Specialist Skin & Laser Clinics respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how Specialist Skin & Laser Clinics ("Specialist", "we", "our" or "us") collects, holds, uses and discloses personal information, including health and other sensitive information, and how you may access or correct your information or make a privacy-related enquiry or complaint.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.

This Privacy Policy applies to information collected through our clinics, website, online booking and purchasing systems, enquiry forms, consultations, communications and other interactions with Specialist Skin & Laser Clinics.

1. Personal Information We May Collect

The personal information we collect depends on how you interact with us and the products, treatments or services you use.
We may collect information including:

• your name;
• date of birth;
• address;
• telephone number;
• email address;
• emergency contact details;
• booking and appointment information;
• treatment history and treatment preferences;
• consultation and treatment records;
• before-and-after treatment photographs or other clinical photographs;
• information contained in enquiries, complaints, feedback or other communications with us;
• purchase and transaction history;
• payment information;
• gift card and prepaid treatment information;
• information relating to your interactions with our website, online booking system or other digital services; and
• other information reasonably required to provide our products, treatments and services.

We may also collect technical information when you interact with our website or digital services, such as:

• IP address;
• device type;
• browser type;
• operating system;
• pages viewed;
• date and time of access;
• referring website;
• interactions with our website;
• approximate location information where available; and
• information collected through cookies, pixels and similar technologies.

2. Health & Sensitive Information

Because Specialist Skin & Laser Clinics provides skin, laser, cosmetic aesthetic and other treatment services, we may need to collect health information and other sensitive information about you.

Depending on the treatment or service, this may include information about:

• your medical history;
• medical conditions;
• medications and supplements;
• allergies and sensitivities;
• previous treatments and procedures;
• skin type and skin concerns;
• treatment reactions;
• pregnancy or breastfeeding status where relevant;
• relevant family medical history;
• lifestyle information where relevant to treatment;
• information provided during consultations;
• information provided by a healthcare professional where authorised;
• linical and treatment notes;
• before-and-after photographs;
• treatment progress and outcomes; and
• other health information reasonably required to assess treatment suitability or safely provide treatment.

We generally collect sensitive information with your consent or where otherwise permitted or required by law.

You are responsible for providing information that is accurate and complete to the best of your knowledge and for informing us of relevant changes that may affect your treatment.

If you choose not to provide information reasonably required to assess your suitability or safely provide a treatment, we may be unable to provide that treatment.

3. How We Collect Personal Information

Where practicable, we collect personal information directly from you.

We may collect information when you:

• make an appointment;
• purchase a product, treatment, package or gift card;
• create an online account;
• complete a consultation, client, medical or consent form;
• attend one of our clinics;
• undergo a consultation or treatment;
• submit an enquiry through our website;
• communicate with us by telephone, email, SMS, social media or other means;
• provide feedback or make a complaint;
• subscribe to marketing communications;
• articipate in a promotion or offer;
• interact with our website, online booking system or other digital services; or
• otherwise provide information to us.

We may also receive personal information from third parties where permitted by law, including:

• healthcare professionals;
• persons authorised by you;
• parents or guardians where appropriate;
• payment providers;
• booking and technology providers;
• service providers; and
• other parties involved in providing products or services to you.

Where another person provides personal information about you, we may take reasonable steps where appropriate to ensure that you are aware of the circumstances of collection.

4. Remaining Anonymous

Where practicable, you may interact with Specialist Skin & Laser Clinics without identifying yourself or by using a pseudonym.

However, identification and certain personal information will generally be required where it is necessary to:

• make or manage an appointment;
• process a payment or purchase;
• maintain an appropriate treatment or clinical record;
• assess treatment suitability;
• safely provide a treatment;
• meet healthcare, regulatory or legal requirements; or
• respond appropriately to a treatment-related concern.

As a result, we may be unable to provide certain products, treatments or services if you choose not to provide the information reasonably required.

5. Why We Collect, Use & Hold Personal Information

We may collect, hold and use personal information to:

• provide products, treatments and services;
• make and manage appointments;
• process purchases and payments;
• create and maintain client and treatment records;
• assess treatment suitability;
• develop and manage treatment plans;
• provide consultations;
• provide treatment and aftercare;
• review treatment progress and outcomes;
• respond to treatment-related concerns;
• communicate with you regarding appointments, purchases or treatments;
• respond to enquiries, feedback and complaints;
• provide customer support;
• manage prepaid treatments, packages and gift cards;
• improve our products, treatments, services and customer experience;
• undertake internal business analysis and reporting;
• manage our website and digital services;
• prevent or investigate fraud, misuse or unlawful activity;
• maintain the security of our clinics, systems, clients and staff;
• comply with our legal, professional and regulatory obligations; and
• carry out other purposes that are reasonably related to the purpose for which the information was collected, where permitted by law.

Where required, we will obtain your consent before using information for a different purpose.

6. Treatment Records & Photographs

As part of providing treatment, Specialist Skin & Laser Clinics may create and maintain records relating to your consultations, treatments and treatment outcomes.

This may include clinical notes and photographs taken before, during or after treatment.

Clinical photographs may be used as part of your treatment record to:

• assess treatment suitability;
• document your condition before treatment;
• monitor treatment progress;
• compare treatment outcomes;
• assist with clinical review; and
• investigate treatment-related concerns.

We will not use identifiable clinical photographs for public marketing, advertising, social media or promotional purposes unless appropriate consent has been obtained.

Where consent has been provided for a particular use, you may contact us if you have questions about that consent or wish to discuss its withdrawal. Withdrawal of consent will not necessarily affect uses or disclosures that occurred lawfully before the consent was withdrawn.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our products, treatments and services or operate our business.

Recipients may include:

• treating therapists, nurses, doctors and other healthcare professionals involved in your care;
• authorised staff within Specialist Skin & Laser Clinics;
• appointment and booking service providers;
• website and e-commerce service providers;
• payment processors and financial service providers;
• IT, cloud hosting and data storage providers;
• communications providers;
• email and SMS service providers;
• marketing and advertising service providers;
• analytics providers;
• professional advisers, including accountants, lawyers and insurers;
• product suppliers where reasonably necessary;
• regulatory bodies, government agencies, law enforcement authorities or courts where required or authorised by law; and
• other parties with your consent or where otherwise permitted by law.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

8. Our Clinics & Treatment Records

Where appropriate, personal and treatment information may be made available to authorised personnel involved in providing or administering your treatment.

Access to health and treatment information should be limited to persons who require that information to perform their role or provide services to you.

Your personal information will not be transferred between Specialist Skin & Laser Clinics locations merely for convenience where doing so is not reasonably necessary or authorised.

Where information needs to be shared with another Specialist Skin & Laser Clinics location for an appropriate purpose, we will handle that information in accordance with applicable privacy requirements.

9. Third-Party Service Providers

We use third-party service providers to assist us with the operation of our clinics and digital services.

These may include providers of:

• appointment and client-management systems;
• e-commerce services;
• website hosting;
• payment processing;
• cloud storage;
• email and SMS communications;
• customer enquiry systems;
• analytics;
• digital marketing and advertising;
• IT support;
• cybersecurity; and
• other business services.

Some third-party providers may collect or process information directly when you interact with their services. Their handling of information may also be governed by their own privacy policies and terms.

We take reasonable steps appropriate to the circumstances to protect personal information disclosed to service providers.

10. Overseas Disclosure & Processing

Some of our third-party service providers may be located overseas or may store, access or process personal information outside Australia.

As a result, personal information may in some circumstances be disclosed to, accessed from, stored in or processed in countries outside Australia.

Where we disclose personal information to overseas recipients, we will take reasonable steps as required by applicable Australian privacy laws in relation to that disclosure.

The countries in which personal information may be processed or stored may vary depending on the service providers we use from time to time.

11. Direct Marketing

Where permitted by law, we may use your personal information to communicate with you about products, treatments, services, promotions or offers that we believe may be relevant to you.

Marketing communications may be sent by methods including email or SMS.

You may opt out of direct marketing communications at any time by:

• using the unsubscribe link or other opt-out mechanism contained in the communication; or
• contacting us and asking to be removed from the relevant marketing list.

We will take reasonable steps to action an opt-out request.

Opting out of marketing does not prevent us from sending communications that are reasonably necessary for other purposes, such as:

• appointment confirmations and reminders;
• information about an existing booking;
• treatment-related communications;
• purchase or payment information;
• important service communications; or
• changes affecting services you use.

12. Cookies & Tracking Technologies

Our website may use cookies, pixels, tags and similar technologies.

These technologies may be used to:

• operate and secure our website;
• remember preferences;
• maintain website sessions;
• understand how visitors use our website;
• measure website performance;
• analyse traffic and customer interactions;
• improve our website and services;
• measure the effectiveness of marketing campaigns; and
• provide or measure advertising, where applicable.

We may use third-party analytics and advertising services that use cookies, pixels or similar technologies.

Information collected may include technical information about your device and browser, pages visited, actions taken on our website and information about how you reached our website.

You can generally manage or disable cookies through your browser settings and, where available, through cookie controls provided on our website.

Disabling certain cookies may affect the functionality or performance of parts of our website.

13. Targeted & Digital Advertising

We may use advertising and analytics technologies to understand how people interact with our website and to measure or improve our advertising.

Where permitted by law and depending on your cookie or privacy settings, information about your interaction with our website may be provided to or collected by digital advertising and analytics providers.

These providers may use information to measure advertising performance, create audiences or display advertising on other websites, search engines or social media platforms.

You may be able to control certain forms of targeted advertising through our cookie controls, your browser settings and the privacy or advertising settings provided by the relevant third-party platforms.

14. Storage & Security

We may hold personal information electronically and, where applicable, in physical form.

Information may be stored in systems operated by Specialist Skin & Laser Clinics or by service providers acting on our behalf.

We take reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Measures may include access controls, passwords, system security measures, staff access restrictions and other administrative, technical and physical safeguards appropriate to the circumstances.

No method of electronic storage or transmission is completely secure. However, we take reasonable steps to protect the personal information we hold.

15. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, regulatory, clinical and business obligations.

Different retention periods may apply to different categories of information, particularly health and treatment records.

Where personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.

A request to delete personal information does not necessarily require us to delete information that we are required or permitted by law to retain.

16. Accessing Your Personal Information

You may request access to personal information that we hold about you.

We may need to verify your identity before providing access.

In some circumstances, access may be refused or limited where permitted or required by law. If we refuse an access request, we will generally provide the reason for doing so where required.

We will not charge you simply for making an access request. Where permitted by law, a reasonable administrative fee may apply to providing access in some circumstances. If a fee applies, we will inform you before proceeding.

17. Correcting Your Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, up to date, complete and relevant for the purposes for which it is used.

If you believe personal information we hold about you is inaccurate, incomplete or out of date, please contact us.

We may need to verify your identity before making a correction.

We will consider requests for correction and take reasonable steps as required by applicable law.

18. Privacy Enquiries & Complaints

If you have a question about this Privacy Policy, would like to exercise a privacy right or believe we have not handled your personal information appropriately, please contact us.

Please provide sufficient information for us to understand and investigate your enquiry or complaint.

We will investigate privacy complaints and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Information about making a privacy complaint is available from the OAIC.

19. Contact Us

Privacy enquiries, access or correction requests and complaints can be directed to:

Privacy Officer 

Specialist Skin & Laser Clinics

Email: office@specialistlaser.com.au

Alternatively, you may contact your local Specialist Skin & Laser Clinics location.

20. Changes to This Privacy Policy

We may review and update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or legal obligations.

The current version will be published on our website.

Changes take effect when the updated Privacy Policy is published unless otherwise stated.

The date at the top of this Privacy Policy indicates when it was last updated.